Help with registration
We are excited to be using a new registration system that you may already be familiar with: Amilia! If you already have an account, registration will be a breeze! If not, create your account on the Create and Verify Your Personal Account page. For help with registration, see the How to Make a Purchase from an Organization page. Once you’ve registered, download the Amilia mobile application to view the details of your purchases and modify them, if needed. For help, visit the How to use the Amilia app page.
Is it too late to register my child at your camp? Are there spots available?
Registration for day camp is now open. To check availability for the age group and camp week you are interested in, please visit our reservation system, Amilia. There are still spots available, although some groups are full. It is always possible to sign up for a waiting list.
I registered my child for day camp, but I want to change the dates. Can I change my registration?
We suggest you immediately register your child for your preferred camp week (or put him or her on the waiting list, if the desired group is full) to reserve his/her spot. You will need to download the Amilia mobile application to be able to view the details of your registration(s) and modify it/them, if required. For more help, visit the Comment utiliser l'application Amilia page (in French only).
Note regarding cancellations: If you registered very recently, it may still be too early to cancel; you’ll need to wait until the transaction has been confirmed on your credit card first. Therefore, we suggest you register your child for the desired camp week now (to guarantee a spot) and then cancel a few days later, once it becomes possible in the system. Rest assured that you will be reimbursed for the amount paid without penalty.
Cancellation Policy
To view the details of your registrations and to modify them if needed, you must download the Amilia mobile application. For help, visit the How to use the Amilia app page.
Note regarding cancellations: If you registered very recently, it may still be too early to cancel; you’ll need to wait until the transaction has been confirmed on your credit card first. Therefore, we suggest you register your child for the desired camp week now (to guarantee a spot) and then cancel a few days later, once it becomes possible in the system. Rest assured that you will be reimbursed for the amount paid without penalty.
The provisions of the Consumer Protection Act apply.
Day Camp | Summer 2023:
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Cancellation before camp begins: You can cancel your registration yourself, but only using the Amilia mobile app. Since camp hasn’t started yet, there is no charge or penalty for cancellation.
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Cancellation during camp: a credit will be given in proportion to the service rendered, minus 10% of the price of the activities that have not been attended. In case of absence, no credit and no resumption of activities will be possible.
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When a refund is issued, please note that it can take up to several days for the refund to appear on your credit card account. The amount will be automatically deposited in the same credit card account that was used for the initial registration.
Unknown technical problem with the reservation system
If you are having trouble with the registration system, we invite you to consult the Amilia Customer Help Center.
It is recommended that you use a computer rather than a mobile device to complete the registration process. It may also help to sign out of your account and restart the process. If this doesn’t work, try connecting again after rebooting your computer. You may also get better results with a different browser; we have a preference for Google Chrome. Some clients have told us that the system runs better on their PC computer than on their Apple device.
My child does not have a RAMQ card, but we do have private insurance.
If you do not have a RAMQ card but have private insurance, your child will still be able to attend day camp. You will need to provide us with the details of your private insurance. Please send the information to campdejour@lemontroyal.qc.ca following registration.
Can I register my child’s friend on my account?
We strongly discourage enrolling someone else’s child with your account for several reasons. If you pay for the enrollment of someone else’s child, neither you, nor the child’s parent will be eligible for the tax credit (RL-24) for that program. In addition, you will be the contact person for all children enrolled from your account; therefore, you will be the person called in case of an emergency and the child's parent will not have permission to change their medical record or any other important information provided about the child. Please note that registering two children from one account does not guarantee that they will be in the same group at day camp.
Waiting list
If the camp week you want is full, we encourage you to sign up for the waiting list in the reservation system. There is no charge for this service.
You will be notified by email if a spot becomes available and you will have 24 hours to complete your registration and payment to reserve that spot. To ensure that you receive the email, we recommend adding notifications@amilia.com to your contact list and checking your junk mail periodically.
Where is my child on the waiting list?
Unfortunately, we are not able to verify where your child is on the waiting list as the lists are managed automatically by the reservation system. In addition, movement on the wait lists is very unpredictable. Note that being on a waiting list does not guarantee you a spot at camp, but you will be notified if a spot becomes available and you will have 24 hours to complete your registration and make payment to reserve that spot. To ensure that you receive our emails, we suggest you add notifications@amilia.com to your contact list and check your junk mail periodically.
Can you confirm that I registered my child properly, and if so, for which week?
To consult your registration details, we recommend downloading the Amilia mobile application. For help, consult the How to use the Amilia app page.
Why have I received a payment error notice?
You can visit the help center page of our reservation system by clicking here. We are not able to verify why your payment was not accepted, but here are a few things to explore:
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The payment method used was not a credit card.
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The information entered during payment did not match the bank information (incorrect mailing address, different card owner name, invalid numbers, etc.)
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You made a typo.
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Your card was declined.
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There was a technical error. Log out of your account (click on "Log Out") and try again later.